This policy applies to bookings and payments made with Villagelife Eco Resort, on this website or directly with us.
Cancellation by the guest
- Cancelled more than 30 days before arrival: full refund of the deposit.
- Cancelled 3 days before arrival: 50% refund of the deposit.
- Cancelled less than 1 day before arrival, or no-show without prior notice: no refund.
Early departure and changes
- Early departure: no refund for unused nights.
- Changes to your dates must be made at least 15 days before arrival. Changes are subject to availability and may incur additional charges.
- Shortening a stay is treated as a cancellation.
Cancellation by the resort
- If we cancel because of unforeseen circumstances, you get a full refund.
- In force majeure events we will make reasonable efforts to offer alternative dates or accommodation.
How refunds are paid
- Refunds are processed within 14 business days of the cancellation date.
- Refunds go back to the original payment method, or another arrangement if that is not possible.
- Bank charges or fees are deducted from the refund amount.
Need help?
For cancellation and refund requests, contact us. Our team will help you with any questions.